Cancellation/ Refund Policy

Cancellation/ Refund Policycryoxygenclini2023-12-21T14:40:45-05:00

Last updated December 21, 2023

Thank you for your purchase. We hope you are satisfied with your purchase. However, if you are not satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels intact. Gift cards may be returned for the amount remaining on the gift card.

RETURN PROCESS

To return an item, please email customer service at info@cryoxygen.com or call us at (703)559-3669.

REFUNDS

After receiving your return, we will process your return or exchange. Please allow at least five (5) business days to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact information below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(703)559-3669

info@cryoxygen.com

TESTIMONIALS

Krystina Brown

★★★★★

Wonderful staff and great experiences at this location. First time sessions are also half off!

Response from the ownerHello Krystina! Thank you for the positive feedback about your visit to our clinic. We appreciate your kind words and look forward to serving you again in the future!

Angel Love

★★★★★

I researched cryotherapy for years, but never tried it. Suffered an injury last week and wanted to try localized cryotherapy to alleviate some of the pain. Rather than make an appointment.... only to talk myself out of going and cancel, I just went for it... walked right in to ask if I could snatch an appointment on the spot! Sara at the front desk was amazing... Not only did she work me in, she also let me know about the Self-Care Sunday special! Sara set the expectation and gave me a tour of the immaculate facilities, then I sat for my very first localized cryotherapy session!!! While my shoulder injury was receptive to the treatment, what blew me away is the impact it had on my back. I've had chronic pain in my lower back (tailbone) for years, and it's usually around a 7. I could IMMEDIATELY tell the difference where the pain decreased to maybe a 2 or even a 1 after the session!!! I couldn't feel anything right after treatment and as the day progressed I feared the pain would return (like it always does with the back shots and other treatments) but it didn't! I will be back again and I want to incorporate this with some other alternative treatments to see what life could look like without chronic pain!!!

Response from the ownerHello Angel! Thank you so much for sharing your experience with us! We're thrilled to hear that Sara was able to accommodate you on the spot and that you were impressed with both our facilities and our Self-Care Sunday special. It’s wonderful to know that the localized cryotherapy session provided such significant relief, especially for your chronic back pain. If you have any questions or need further assistance, please don’t hesitate to reach out. We can't wait to see you back again soon!

Caryn Mercadante

★★★★★

Great experience trying this treatment for the first time for our teenage daughter. Very knowledgeable and caring staff, easy to get an appointment, and very happy with and impressed by services and results.

Response from the ownerHello Caryn! We appreciate your positive review! It's great to hear that your daughter had a wonderful first-time treatment with us. We take pride in our knowledgeable and caring staff, as well as our commitment to making appointments easy to schedule. Your satisfaction with our services and results means a lot to us. Thank you for the feedback!

Sharon Cook

★★★★★

Just a calming, soothing, professional young lady in the reception area answering phones and setting up appointments. This was a blessing to experience in these times when you don't know what you're going to get on the front line. Thank you.🙂

Response from the ownerHello Sharon! Thank you for your kind words! We're delighted to hear that you had a positive experience with our receptionist. Your feedback means the world to us, and we look forward to serving you again in the future.

Ardeshir Edward Nadimi

★★★★★

Very clean and modern space. Staff is 10/10 helpful. Beth was specifically very attentive and helpful in my adjustment to the hyperbaric oxygen chamber and genuinely cared to make sure it was a good experience.

Response from the ownerHello Ardeshir! Thank you for your review! We're thrilled that you found our staff provided exceptional assistance during your adjustment to the Mild Hyperbaric Oxygen Chamber, particularly Beth. Your comfort and satisfaction are our top priorities, and it's great to know that our team made sure you had a positive experience. We look forward to serving you again in the future!

Carmen Colchao

★★★★★

Is my first time in this place great serviceAnd the staff is so good great costumer service

Response from the ownerHello Carmen! Thank you for the positive feedback about your visit to our clinic. We appreciate your kind words and look forward to serving you again in the future!

Benjamin S.

★★★★★

TL;DR: Awesome knowledgable staff, All services and appointments include Private Rooms, Affordable, and best of all I am feeling a genuine improvement in my well-being and surgery recovery after only 3 visits thus far. My highest recommendation!Full review: I have had three knee surgeries and after the most recent I really hit a rut in finding progression during Physical Therapy, even months after surgery. Standard ice packs or heat only go so far, and any pain relief is too temporary with those. It was suggested I could find some relief through cryo services and additional compression methods which couldn't be facilitated at the therapy. I am extremely happy Cryoxygen clinic itself was suggested because the cryo freeze gun pictured (I'm sure it has a proper name!) gave a much deeper relief to my knee, reducing pain for a lot longer than an ice pack. Best of all I started doing it, and trying compression, prior to my PT and it allowed me to work my knee and muscles more thoroughly and provide that breakthrough in the area I was stuck in recovery. I haven't even tried the full body cryo yet, but that sounds WAAAAY better than dunking into an ice bath. Prior to surgeries, I was an athlete and I WISH this service existed 10 years ago to facilitate recovery and pain/inflammation recovery. Especially since I don't want to just pound Advil or Tylenol.They also have a hyperbaric chamber which the staff explained is great after surgeries in my case, and other saunas with specifically a salt sauna, which I look forward to during allergy season.And my favorite part, having been to a myriad of hospitals/therapy offices for surgery recoveries - everything they offer is used in a private room. No double bookings. No waiting in line. No being around others talking loudly on the phone or watching loud videos. When you just want to be alone and focus on your recovery or find a moment to yourself to relax and feel better, this place is it.Genuinely a great place, with great service, and great staff! My highest recommendation!

Response from the ownerHello Ben! Thank you for your amazing review! We're thrilled to hear that our knowledgeable staff, private rooms, affordability, and services have contributed to your well-being and surgery recovery. Your recommendation means the world to us. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing CryOxygen Clinic, and we are thrilled to be a part of your recovery journey!

Alicia Biliouris

★★★★★

Amazing. In 1 week - post surgery- swelling is almost gone. Bruising has 90% cleared up. I am down right giddy after doing cryo - probably because I survived but I will take it. I also did the hyperbaric oxygen therapy- it is like getting a big bear hug for an hour. It has done wonders for pain mgmt. if you would have asked me a month ago if I would ever do cryo - I would have laughed you out of the room. But I am now a huge believer in both of these treatments. This place and these treatments were a lifesaver for me. Try it - you won’t be sorry.

Response from the ownerHello Alicia! Thank you for sharing your amazing experience with our Cryotherapy and Mild Hyperbaric Oxygen Therapy. We're glad to hear that you've seen significant improvement in swelling and bruising within just one week post-surgery. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our services and recommending us, we're grateful to have been a part of your healing journey.

Kate Morley

★★★★★

I’ve only been a few times, but I definitely plan on becoming a regular customer! From the service, consultation to the results, I have absolutely loved every experience. My personal favorite is the cryotherapy and the infrared sauna.

Response from the ownerHello Kate! Thank you for the wonderful review! We're delighted to hear that you've loved every experience, from the service and consultation to the results. We look forward to serving you as a regular customer and providing you with exceptional experiences with our cryotherapy and infrared sauna. If you need any further assistance, please don't hesitate to reach out.

Ayse K

★★★★★

I just tried the Hyperbaric Oxygen for my back and sciatica pain. The staff were so helpful and had a great session. Looking forward for my next one

Response from the ownerHello Ayse! Thank you for your positive review! We're glad to hear that you found our staff helpful and enjoyed your Mild Hyperbaric Oxygen Therapy session. We look forward to your next visit!

Amy A

★★★★★

I absolutely love this wellness clinic! After just a few sessions, my mind is clearer, my dizziness has gone away and my allergies have lessened. All due to the salt spa therapy, the hyperbaric therapy and one stint in the cryoxygen thingy! Lol. Finally, a spa membership that I love. If you live in the Mosaic area and can walk to it, what is keeping you? This is so convenient and the staff is so awesome!

Response from the ownerHello Amy! Thank you for your positive feedback! We're thrilled to hear you had a great experience. We look forward to seeing you again soon!

Ali Taheri

★★★★★

Excellent Service. Staff are very friendly and knowledgeable.

Response from the ownerHello Ali! It's fantastic to hear you had a great experience with us. Thank you for your feedback!

Roxana Aparicio

★★★★★

This place is GREAT! I suffered a sprain a few weeks ago and with just a few sessions of cryotherapy I noticed a huge difference. I also did the infrared sauna after some hardcore workouts and it reduced my soreness. The place is a little hidden but has plenty of parking spots directly in front. Sheila was amazing as well! Great customer service, clean facility, highly recommend it!

Response from the ownerHello Roxana! Your feedback means a lot to us. We're thrilled to have made a positive impact on your pain and muscle soreness. Please let us know if there is anything else we can do for you!

Gediminas Stonys

★★★★★

It’s really amazing treatment ,I had problem with my shoulder and after just couple of visits my pain is gone and staff is so friendly & equipment is the top of the line ..!!!

Response from the ownerHello Gediminas! Thank you for your feedback! We're thrilled to have made a positive impact on your shoulder pain. We look forward to seeing you again soon.

john crews

★★★★★

I have been there twice to use the infrared sauna. The staff is very professional & nice. The sauna and the room that it is located in is very clean & well kept. The towels & the robes are clean as well. Very comfortable environment.

Response from the ownerHello John! We are delighted to hear about your experience at CryOxygen Clinic. Thank you for taking the time to post a review of our infrared sauna. We appreciate your feedback!

Amin Espandiari

★★★★★

I had the most incredible experience at Cryoxygen Clinic! The staff was not only amazing but also highly professional. From the moment I walked in, I felt welcomed and well-cared for.The healing benefits of their treatments are truly remarkable. After my session, I experienced an immediate sense of balance and newfound energy that I haven’t felt in a long time. It’s clear that the team at Cryoxygen Clinic is dedicated to helping their clients feel their best.I can’t recommend this clinic enough for anyone looking to improve their well-being. It’s a game-changer, and I can’t wait to go back for more sessions. Thank you, Cryoxygen Clinic, for the incredible experience!

Response from the ownerHello Amin! We're delighted to have exceeded your expectations. Thank you for your positive review. We look forward to serving you again soon!

Homayoun Solaimani

★★★★★

I first heard about Cryotherapy from Dr. Espandyari, my physical therapist whom I’ve been seeing for a few years due to my back injury and chronic pain. In one of my recent sessions, Mr. Espandyari mentioned that the clinic was going to start cryotherapy treatments by the end of august. After giving me a full orientation about the concept of cryotherapy, he generously offered a free 1st session. Being skeptical by nature, I nodded “ok” and didn’t think of it as much. On September 6th 2023, I received a handwritten invitation in the mail to receive my free cryotherapy. When I went to the clinic, I was impressed with the setup and the equipment I saw in place, though I was a bit scared of what might come out of cryotherapy. After the session completed, in my disbelief, I was pain free. I feel that I am a whole new man. At least in my experience, cryotherapy was a game changer for me and I’ve become an avid believer that this new approach provides a solution for people who have the same chronic pain as I.

Response from the ownerHello Homayoun! We're so glad to hear you saw improvements with cryotherapy. Thank you for your feedback! We look forward to working with you and providing you with a stellar visit in the future.

Mike Shahbazi

★★★★★

I recently had the privilege of visiting Cryoxygen Clinic, and I must say it was an absolutely transformative experience. From the moment I walked through their doors, I felt welcomed and cared for by their exceptional staff. My primary reason for visiting Cryoxygen Clinic was to explore cryotherapy. I had heard about its potential benefits for muscle recovery and overall well-being, and I was eager to try it out. The cryotherapy session was nothing short of invigorating. The staff made sure I was comfortable and informed throughout the process. I highly recommend it!

Response from the ownerHello Mike! We're thrilled to be a part of your positive cryotherapy experience. Thanks for choosing us! Please let us know if there is anything else we can do for you!

KAVEH JAHED

★★★★★

As a 42-year-old, I've realized that recovery isn't as swift as it used to be, particularly when trying to get fit and lose weight. So I tried Cryotherapy, and I'm thrilled I did. The service was impeccable from start to finish. The team was well-informed and professional, ensuring I understood each step of the process. They also confirmed that I was comfortable and emphasized the importance of a holistic wellness approach.I noticed a significant improvement in my recovery time. Once upon a time, I would feel lingering soreness or fatigue for days, but Cryotherapy has helped me bounce back quicker, making my fitness journey more sustainable and enjoyable. I'm having fun and will continue doing it to ensure my fitness journey doesn't hit roadblocks.

Response from the ownerHello Kaveh! We're so glad to hear you enjoyed our cryotherapy service. Thank you for your support! We look forward to seeing you soon.

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Cryoxygen Clinic

2674E Avenir Pl Vienna, VA 22180

Visit us

2674E Avenir Pl
Vienna, VA 22180
Free underground parking (entrance next to District Taco)

Phone us

Monday – Thursday : 10am – 7pm
Friday: 9am – 6pm
Saturday: 9am – 5pm
Sunday: 11am – 5pm
(703) 559-3669

Email us

info@cryoxygen.com

Whether you’re looking to improve your athletic performance, manage chronic pain, or simply feel more energized and balanced, we’re here to help you achieve your goals.

About CryOxygen Clinic

Here at CryOxygen Clinic, we are committed to providing a holistic approach to wellness that goes beyond conventional healthcare.

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